Frequently asked questions

Shipping is free Australia-wide on every order, with no minimum spend. The price you see at checkout is the price you pay, so there are no surprise postage fees added at the end. We keep it simple because we think shipping costs should never be the reason you talk yourself out of something you want for your home or garden.

Most orders are packed and dispatched within 1 to 2 business days. From there, delivery usually takes 3 to 7 business days to metro areas, and a little longer for regional and remote parts of Australia. Once your order is on its way, we will email you tracking so you can follow it the whole way. If anything looks delayed, get in touch and we will chase it up for you.

Yes. We deliver right across Australia, including regional and remote areas. Metro deliveries tend to be quickest, while some remote postcodes can take a few extra days depending on the carrier network. If you are unsure about your area, send us your postcode and we will give you an honest estimate before you order.

At the moment we ship within Australia only. This lets us keep delivery fast, reliable, and free for our customers here. If we open up international shipping in future, we will announce it on our site, so it is worth joining our email list if you are overseas and keen.

As soon as your order is dispatched, we send a confirmation email with your tracking number and a link to follow its progress. If you have not seen that email within a couple of days of ordering, please check your spam or junk folder first, then reach out to us. We are happy to resend your tracking details or look into where your parcel is at.

We accept all major credit and debit cards, including Visa and Mastercard, along with common digital wallets like Apple Pay and Google Pay. Where available, you may also see buy now, pay later options at checkout so you can spread the cost. Every payment is processed through a secure, encrypted checkout, so your details stay protected.

Yes. Our checkout uses industry-standard encryption to protect your information, and we never store your full card details on our own systems. Payments are handled by trusted, secure providers. If you ever have a concern about the security of an order, contact us and we will walk you through it.

We move quickly to get orders packed, so if you need to change or cancel, contact us as soon as possible. If your order has not yet been dispatched, we can usually update the address, adjust items, or cancel it for you. Once it has shipped, we cannot recall it, but our 60-day satisfaction guarantee still has you covered once it arrives.

Yes. Straight after checkout you will receive an order confirmation email with a summary of what you bought and the total you paid. A second email follows once your order is dispatched, with tracking included. If neither arrives, check your spam folder and then let us know so we can make sure your details are correct.

Care depends a little on the piece, but the basics are simple. Wipe surfaces with a soft, damp cloth and avoid harsh chemical cleaners, which can dull finishes over time. For anything used outdoors, bringing it under cover during extreme weather will extend its life. Each product arrives with any specific care notes it needs, and we are always happy to answer care questions directly.

Many of our pieces are made with outdoor living in mind, though suitability varies by item, so check the individual product description before placing something in the elements. As a general rule, protecting items from prolonged harsh sun and heavy weather helps them last longer and keep their look. If you are unsure whether a particular piece suits your spot, just ask us.

Most of our products arrive ready to use or need only light, tool-free setup. Where assembly is required, clear instructions are included in the box. Take your time, work on a flat surface, and keep any small fittings together as you go. If a step is unclear or a part seems to be missing, contact us and we will sort it out quickly.

Every Growvana order is covered by our 60-day satisfaction guarantee. If you are not happy with your purchase, contact us within 60 days of delivery and we will help you organise a return for a refund or exchange. We ask that items be in their original condition where possible. Our aim is to make this easy, not stressful, so reach out and we will guide you through the steps.

Just get in touch with our team with your order number and a quick note about why you would like to return the item. We will confirm the details and send you clear instructions on where to send it. We recommend keeping your original packaging where you can, as it makes safe return easier. Once your return is received and checked, we process refunds promptly.

Once we receive and inspect your returned item, we process your refund within a few business days. From there, it usually takes a little longer to appear in your account depending on your bank or payment provider. We will email you to confirm the moment your refund has been actioned on our end, so you know exactly where things stand.

We are sorry if that happens, and we will make it right. Contact us within a few days of delivery with your order number and a couple of photos of the issue. We will arrange a replacement or refund without fuss. Damaged or faulty items are covered in addition to your rights under Australian Consumer Law, so you are never out of pocket for something that arrived not as it should.

If an item is faulty, damaged, or not as described, we cover the cost of returning it. For change-of-mind returns under our 60-day guarantee, return postage may be your responsibility, and we will let you know clearly when you start the process. Either way, we will explain the options up front so there are no surprises.

Growvana is an Australian brand focused on thoughtful pieces for the home and garden. We choose products we would happily live with ourselves, and we back them with free Australia-wide shipping and a 60-day satisfaction guarantee. Our approach is simple and honest, with no hype and no hidden costs, because we would rather earn your trust with good products and straight answers.

The quickest way to reach us is through the contact form or email address on our site, and we aim to reply within one business day. Whether you have a question before buying, need help with an existing order, or want care advice, we are happy to help. Real people read every message, so feel free to ask anything, even if it seems small.

Yes. Every purchase is covered by our 60-day satisfaction guarantee, on top of your standard rights under Australian Consumer Law. If something is not right, we would much rather you tell us so we can fix it than quietly go away disappointed. That promise is a big part of how we do business, and we take it seriously.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

Growvana operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will action it manually.